Manager - CHA Operations
CHA · Kiran Group
About the Role
We are seeking an experienced and dynamic Manager – CHA Operations to lead and manage end-to-end Customs House Agent (CHA) operations for Kandla and Mundra Ports. The ideal candidate should have strong leadership experience in the CHA industry, in-depth knowledge of customs regulations, and excellent relationships with Customs and Port Authorities.
Key Responsibilities
Key Responsibilities
- Lead and manage overall CHA operations across Kandla and Mundra Ports.
- Ensure smooth execution of import and export customs clearance activities.
- Coordinate with Customs Officials, Port Authorities, Shipping Lines, and other regulatory agencies.
- Ensure compliance with Customs Act, DGFT regulations, and all statutory requirements.
- Monitor documentation, customs filing, assessments, examinations, and cargo clearances.
- Lead and mentor the operations team to achieve operational excellence.
- Resolve customs-related issues and ensure timely cargo movement.
- Build and maintain strong professional relationships with Customs and Government authorities.
- Monitor operational KPIs, productivity, and service quality.
- Drive process improvements and ensure customer satisfaction.
Requirements
Strong leadership and team management skills.
Excellent knowledge of Customs Clearance Procedures and Documentation.
Hands-on experience in handling Import & Export Operations.
Sound understanding of ICEGATE, EDI systems, Customs notifications, and Port procedures.
Strong liaison and negotiation skills with Customs and Government Authorities.
Excellent communication, coordination, and problem-solving abilities.
Minimum 10+ years of experience in the CHA industry, including leadership responsibilities.
Must have managed Customs Clearance Operations at Kandla and Mundra Ports.
Strong network and working relationship with Customs Officials and Port Authorities.
Candidates must be from the same CHA/Customs Clearance industry only.
Preference will be given to candidates residing in Gandhidham or Mundra.